Return & Refund Policy

Return & Refund Policy

Contact Delux Furniture before sending furniture back or arranging a return collection. Include your order number, product name, delivery date, a description of the issue, and clear photographs where relevant.

Damaged, faulty or incorrect items

Please inspect your furniture when it arrives and report any damage, fault or incorrect item as soon as possible. Keep the packaging and order documents while we review your request.

Returns, exchanges and cancellations

Before ordering, ask our team to confirm the return, exchange and cancellation terms for your chosen item, especially for furniture made to your specifications. We will review requests against the terms provided with the order and any applicable customer rights.

Next steps and refunds

Our team will explain whether a return, repair, exchange or refund is available and confirm any collection arrangements, charges and refund processing details in writing. Please obtain these instructions before shipping an item back.

For help, email info.deluxfurniturebd@gmail.com or use our contact page.